Career Information

Massachusetts/Rhode Island MGMA provides this Careers page as a service to the medical practice community. Members and non-members are welcome to participate. Send your career notices to Info@mmgma.com in an email or as an email attachment. An attachment should be an original file [IE: Microsoft Word].

Career notices will remain online for 30-days. 

Director of Clinical Services

June 12, 2017

New England Orthopedic Surgeons, a region leading orthopedic private practice is recruiting a Director of Clinical Services.  The right candidate will be responsible for assisting the Executive Director with daily practice management and participating on the Management team by contributing in a positive way. This candidate will also be responsible for overseeing daily operations of the clinical staff, communicating quality standards, staff scheduling, perform annual employee reviews and direct patient care as needed. They must lead by example, resolve problems and keep lines of communication open with staff to ensure high productivity.

  •  Familiarity with OSHA/HIPPA .
  •  Must have the ability to deal effectively with physicians, patients, and staff members. Must have excellent analytical and mathematical skills and the ability to create and analyze spreadsheets and other data along with creating and maintaining required databases. Need to be able to exercise a high degree of initiative, judgment and discretion.

EDUCATIONAL/ CERTIFICATION REQUIREMENTS: Three to four years’ of medical practice management experience. Bachelors Degree in Healthcare and/or other related field and/or equivalent work experience.

We offer competitive salary and benefits.  New England Orthopedic Surgeons is an Equal Opportunity Employer.

Interested candidates should submit their resume to New England Orthopedic Surgeons, 300 Birnie Ave. Suite 201, Springfield, MA  01107  Attn: Human Resources, or e-mail human.resources@neortho.com, or fax to 413-788-0840

Assistant Manager for Clinical Operations

June 7, 2017

Position Summary:
    Working under the Clinical Operations Manager at Brown Dermatology Inc., this position is responsible for all aspects of operations for a large Rhode Island specialty practice with multiple sites. Responsibilities  will include aspects of HR, billing, financials, EMR, site management, credentialing, practice management.

Knowledge and Skills:
•    Knowledge of efficient front desk, billing and clinical operations
•    Ability to effectively communicate both orally and written
•    Strong problem-solving skills with the ability to handle multiple projects concurrently
•    Good computer skills both in standard Microsoft Office products and EMR (eClinicalWorks preferred)
•    Ability to work collaboratively.

Education: College degree
Experience: 3-5 years in healthcare required

Interested parties should email a resume to gwelch@brownderm.org


Radiology Site Manager

May 24, 2017

Direct oversight of operational, administrative, and personnel activities of the assigned Outpatient Centers. This includes directing, developing, and coordinating technical and administrative staff’s responsibilities to ensure top-notch patient care is the number one priority. Must be able to lead by example and this is not a sole desk position. Responsibilities include but not limited to; staff schedules, oversee ACR accreditation's and MQSA inspections, assigning work, conducting performance evaluations, interviewing, development & implementation of policies, site equipment issues and facility issues.
XRA Medical Imaging has been providing Rhode Island with the best quality imaging services for over 48 years including MRI, CAT Scan, X-Ray, Bone Density, Mammography and Ultrasound services. XRA has been designated a Breast Imaging Center of Excellence by the American College of Radiology and we specialize in Breast biopsies and procedures. XRA Medical Imaging Radiologists read for four (4) state hospitals; Kent County Hospital, South County Hospital, Landmark Hospital and Memorial Hospital and provide services within our 6 different Outpatient Centers throughout RI.

Responsibilities:
•    Direct all center activities to ensure smooth and efficient operations for patient flow, patient care, and quality assurance.
•    Staff management including schedules, interview, hiring, conducting performance evaluations, providing training and guidance.
•    Assist in the development, implementation, and administer procedures and policies to streamline processes for center operations.
•    Oversee the use and maintenance of equipment and facility.
•    Serves as a resource in a team environment
•    Presents information using professionalism and tact as appropriate, requires good oral and written communication skills
•    Adapts to changes in technology and software to ensure efficient office practices. Advanced computer skills are required
•    Provide on-going training to staff to ensure that productivity and knowledge of overall processes are maintained and understood by all.
•    Participate in and/or lead various projects as identified by management to support operations and quality patient care.

Qualifications:
ARRT Radiologic Technologist Certification and Advanced Level of Mammography Certification preferred with at least 3 years of Supervisory level experience or Lead Technologist role experience looking for a growth opportunity. Possess a strong work ethic, and motivating leadership ability to improve efficiencies. Knowledge of HIPAA compliance, EMR workflow, ability to troubleshoot independently, exhibit sound judgment and exceptional professionalism in an ever changing Radiology environment.

Please email acarbary@xramedicalimaging.com

Director Ambulatory Performance

May 15, 2017

Interested parties should email a resume to Ceantel.brathwaite@bmc.org.

POSITION SUMMARY:
Under the direction of VP Ambulatory Operations & Professional Services, is responsible for the performance of ambulatory services against key hospital goals, specifically: volume, access, and patient experience. Works with the administrative directors and medical directors to develop and manage cross-cutting initiatives that improve performance. Provides direction and support to practice managers in assessing, planning, implementing and sustaining change and improvement in their respective organizations.

Job Description
The Director’s responsibilities will include, but are not limited to:

  • Ambulatory Operations
  • Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from the Vice President.  Analyzes current operations to identify opportunities for improvement, develop project plans and teams to implement improvements.  Runs cross-functional initiatives to ensure key hospital goals and ambulatory departmental goals and objectives (e.g., new patient access, patient wait times) are met.
  • Works collaboratively with a variety of hospital managers, nurse management personnel, physician leaders, medical staff, professional staff and multi-disciplinary groups to accomplish hospital goals and objectives.  Develops and maintains good communication and relationships within service departments. Works with stakeholders from across the organization to develop and implement programmatic business plans, administrative policies and procedures.
  • Recommends and implements changes in policies and procedures to improve the cost effectiveness of operations and ensure that patients’ time (i.e., for visits, appointments and treatments) is used in an efficient manner.
  • Coordinates and implements monthly monitoring reports to measure practice performance against approved standards and benchmarks.
  •  Compiles and maintains statistics and reports on activity, volume, and panel size.
  • Measures and reports patient throughput in each practice area and develop operational improvements to achieve performance goals in coordination with practice managers.
  • Responsible for the development, measurement and reporting of all patient experience metrics, such as percentage of new patients, time to get an appointment and overall patient satisfaction.
  • Monitor and report on patient access goals and achievements among the outpatient practice areas and develop processes and methods to meet or exceed goals/benchmarks.
  • Develop standards and protocols for addressing patient complaints including measuring and tracking resolution in a timely manner.
  • Responsible for reviewing and summarizing Press Ganey patient satisfaction surveys for practice leadership and performance tracking.
  • Must adhere to all of BMC’s RESPECT behavioral standards

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:
Masters’ Degree, preferably MBA/MPH, is required.

EXPERIENCE:
7-10 years of related experience in the health care field.

KNOWLEDGE AND SKILLS:

  • Experience in all phases of the project life cycle.
  • BMC infrastructure and applications knowledge is preferred.
  • Ability to work independently and in a team environment, to deal with constant change, and to participate in continual process improvement.
  • Ability to effectively communicate and lead teams in multiple locations.
  • Strong problem solving, analytical and communication skills.
  • Strong time management skills.
  • Experience managing concurrent projects and working in cross-functional projects.
  • Experience working in a matrixed environment with project team members from multiple departments.
  • Strong communication, negotiation, and influence skills.
  • Strong computer skills are essential (high level Microsoft Office products to include: PowerPoint/Excel/Word /Access, as well as Outlook, and Visio).
  • Proven record of accomplishment managing a team to achieve results.
  • Excellent computer skills; knowledgeable of the systems used in the practices.
  • Solid communication skills, including formal presentation and business writing.
  • External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Operations Director

May 15, 2017

Interested parties should email a resume to Ceantel.brathwaite@bmc.org.

Reporting to an Administrative Director, Division Chief, and/or a Vice President, the Operations Director typically manages the operational components of one or more divisions or sections within a department (typically $10M budget, with 25+ physicians and 50+ support staff) to include the effective administration of the group practice, operations, and integration of all operational services provided by the division/section and the interaction with all subspecialties.

POSITION SUMMARY:
The Operations Director is responsible for the management of services across one or more sections/divisions within a department, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations.  Manages departmental/divisional/sectional activities to meet hospital needs and objectives in accordance with operating policies and business plans.  Provides overall direction to managers in planning, directing and controlling their respective organizations and ensures the efficient, economic and quality performance of assigned areas in order to provide for quality healthcare systems and to maximize hospital revenues.  The Operations Director provides leadership for continuous service and quality improvement, innovation and staff empowerment, accomplished through effective internal and external customer relations.

ESSENTIAL RESPONSIBILITIES / DUTIES:

  • Translates hospital mission and goals into departmental/divisional/sectional goals and objectives.  Defines, develops and implements short- and long-term strategies and plans to meet organizational objectives with direction and support from the Administrative Director and Vice President.  Identifies needs and problems in relation to attaining goals and objective based on an analysis of information.
  • Ensures the highly productive and cost effective quality performance of departments and services.  Works with assigned managers, nursing management, and sections chiefs/medical directors, to provide for the identification, analysis and development of operating policies, systems, programs and standards.  Establishes, approves, and implements administrative policies and procedures.  Recommends and implements changes in policies and procedures to improve the cost effectiveness of operations and ensure that patient’s time (i.e., for visits, appointments and treatments) is used in an efficient manner.
  • Analyzes current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness.  Develops strategies and plans for new program development based on analysis of competitive trends, market share data, capital needs and human resource utilization.
  • Maintains clinic policy and procedure manual.  Adheres to performance standards as outlined by the Joint Commission.
  • Ensures department/division/section productivity.  Develops productivity measurements and adjusts resources to meet hospital standards as required by the Administrative Director.  Analyzes department productivity information and develops strategies to effect changes in operations and improvements in service using measurable criteria standards.
  • Partners with the Administrative Director to ensure the fiscal management of department activities ensuring that departments operate within allocated funds.  Analyzes department/division/section spending plans and monitors department compliance with budgetary policy.  Explores and resolves budgetary variances.
  • Partners with the Administrative Director and Revenue Director to ensure efficiency of operations related to the revenue cycle.  Oversees referral and prior authorization processes for clinic visits, procedures, and surgeries.  Ensure that adequate controls are in place for timely charge capture.
  • Serves as a liaison for the Medical Staff to Hospital Administration.  Consults regularly with Medical Directors and Chiefs of Services/Divisions regarding service issues, problems and operations.  Maintains an effective working relationship with Medical Staff to enhance ambulatory service and quality.  Works with Medical Staff to develop and implement programmatic business plans.
  • Works collaboratively with a variety of hospital managers, nurse management personnel, physician groups, medical staff, professional staff and multi-disciplinary groups to accomplish hospital goals and objectives.  Develops and maintains good communication and relationships within service departments.
  • Plans departmental/divisional/sectional renovations and moves, including assessment of needs, and space utilization design.  Oversees and coordinates all aspects of departmental renovations or relocation.
  • Coordinates housekeeping, maintenance, and repairs for clinical physical space, ensuring that all areas, equipment, and furnishings are kept clean and in good repair.  Recommends needs for capital renovation and works with the Administrative Director to get projects approved by the hospital planning/approval process.
  • Manages Department and/or Ambulatory-wide projects, as required.
  • Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals.
  • Performs other duties as required.
  • Must adhere to all of BMC’s RESPECT behavioral standards


(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:
Requires a Bachelors Degree in Business Administration, Healthcare, or related field.  Advanced degree a plus.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
None required

EXPERIENCE:

Work requires at least 7 years of progressively advanced financial and administrative management experience with at least 3 years in a medical institution.

KNOWLEDGE AND SKILLS:

  • Proven ability to translate a strategic plan into operational policy
  • Demonstrated track record of management of personnel and fiscal resources 
  • Demonstrated ability to work successfully with physician partners
  • Leadership ability to guide, direct, and mentor a multi-layered staff
  • Capable of program development, implementation and evaluation
  • Capable of long range program planning that involves complex decision making tasks
  • Expert verbal and written communication skills and interpersonal skills 
  • Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines
  • Dedicated team player with the willingness and desire to learn and grow within the organization
  • Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur
  • Professional in conduct and appearance
  • Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc)


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